Tips for Dealing with Difficult Customers

Every contractor has had a bad experience with a difficult customer. Knowing how to deal calmly and effectively with complaints and questions will help reduce conflict, ease communication and reduce the amount of time you spend on admin so you can get back on the jobsite. Communicate in Person While COVID-19 places limitations on personal …

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Should you Charge for Estimates?

Charging for estimates is somewhat of a controversial subject. Many contractors don’t charge for these as they don’t want to put potential clients off. However, quotes and proposals that take up your time should be valued and charging clients will root out any potential clients who aren’t serious. Here are some tips to making sure …

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Skilled Trades Careers On the Rise

The construction labor shortage has been a thorn in the side of site managers for years now. But a new study shows that interest in the trades is starting to increase among high school students. According to a study by the National Kitchen & Bath Association (NKBA), interest in a career in the trades was …

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OSHA’s New Enforcement Policies for Coronavirus

As construction projects reopen across the country, OSHA is revising its standards to include guidelines for dealing with the coronavirus pandemic. The revised guidelines were put in place to ensure construction companies institute the proper procedures to protect employees and customers. OSHA will be increasing the number of in-person inspections to workplaces of all kinds …

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