Tips for Dealing with Difficult Customers

Every contractor has had a bad experience with a difficult customer. Knowing how to deal calmly and effectively with complaints and questions will help reduce conflict, ease communication and reduce the amount of time you spend on admin so you can get back on the jobsite. Communicate in Person While COVID-19 places limitations on personal …

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Better Communication For Fewer Callbacks

No matter how well you plan and organize, construction projects are fluid and change constantly. Your ability to communicate effectively with clients will mean fewer delays while you wait for decisions, clients that are happy with work and costs and a reduction in callbacks that can be really expensive. Here are some tips to keeping …

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Mask Styles Not as Important as Fit, Experts Claim

The assertion that neck gaiters and bandannas have been said to provide little help in the spread of COVID-19 was the conclusion of a recent Duke University study. However, experts on aerosols have called into question the results of the study. The original Duke University study was published in American Association for the Advancement of …

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Moving your Small Construction Business Online

Word-of-mouth is a great way to get new business, but younger clients rarely work that way. Now that millennials and Gen Z are entering the home buying, building and renovating market, it’s time to level up your online game. Modern clients want to buy and design their homes online, find contractors and even sign contracts …

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Should you Charge for Estimates?

Charging for estimates is somewhat of a controversial subject. Many contractors don’t charge for these as they don’t want to put potential clients off. However, quotes and proposals that take up your time should be valued and charging clients will root out any potential clients who aren’t serious. Here are some tips to making sure …

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NAHB Creates Materials To Help During the Pandemic

Residential construction is a key industry in the push to economic recovery during the COVID-19 pandemic. “The construction industry is critical to the economic success of local communities,” says Greg Zick from the NAHB. “Home building has positive national economic impacts and generates jobs in industries such as manufacturing and engineering. A healthy economy relies on …

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How to Use a Thermal Camera with a Blower Door Test

As building codes and eco-savvy customers demand more energy efficiency from their homes, it has fallen to the construction professionals to create an effective building envelope. In this task, the blower door test plays a vital role in helping builders to find the gaps in the building envelope and seal them.

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