In addition to market-leading products and an unrivalled delivery system, Norbord has recently refined its core beliefs. They have been restated in order to help everyone, from factory floor to the managing director, align around the goal of continually improving the company’s customer value proposition.

“Market conditions over the past several years meant that we had to concentrate on becoming more cost efficient while continuing our focus on being a high quality, high volume manufacturer,” explained Dave McElroy, Deputy Managing Director. “We’ve dealt with these issues and now, to accelerate our improvement tracking, we need to focus more of our efforts on exceeding our customers’ expectations.

“We’ve distinguished our values into three simple concepts: trust and personal responsibility in all relationships; excellence as our standard; and a commitment to helping our customers be successful.

“We’ve enhanced our product range and service package. A good example of this is our commitment to on-time, in-full deliveries. We are consistently exceeding 96% from our Cowie and Inverness plants, and 98% from South Molton.

“This is only one of the strengths that we have been able to bring to our recently acquired plants in Genk, Belgium. We’ve achieved massive improvements in both quality and service, and we’ve already brought our shipments up to 95% on time in full.

Our success will be built on:

• Trust and personal responsibility in all relationships
• Excellence as our standard
• Commitment to helping our customers be successful